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every shift matters

Built for the Pace of Hospitality

Every shift brings new opportunities—and new challenges. Guests are arriving. Orders are flowing. The kitchen is in full swing. Servers are managing tables. Bartenders are splitting checks. Online orders continue to roll in.

When service begins, your technology should keep pace with your restaurant—not get in the way.

North Country brings the power of Square together with expert implementation, training, and ongoing support, giving restaurants a modern technology platform backed by a team that understands hospitality.

Talk to a Square Specialist

Great Restaurants Aren't Built Around Technology

They’re built around people. Great service. Great food. A team that works together. Technology simply connects it all.

Square brings together point of sale, payments, payroll, scheduling, online ordering, loyalty, reporting, and marketing into one connected platform. North Country ensures it works the way your restaurant does—from the first menu import to your first Saturday night dinner rush.

Start Every Shift Ready

Every successful service starts before the first guest arrives.

  • Schedules are finalized
  • Employees clock in
  • Prep is underway
  • Inventory is ready
  • Managers know who's working and what the day looks like

With Square, labor management, scheduling, payroll, and reporting work together, helping your team start every shift prepared.

Keep Service Moving

When the dining room fills up, every second matters. Orders move from front-of-house to back-of-house. Modifiers reach the kitchen accurately. Kitchen Display keeps service moving. Servers can split large-party checks with ease. Payments process quickly. Guests leave with a great experience.

  • Fast Order Entry
  • Named-seat split checks
  • Kitchen Display
  • Integrated Payments
  • Real-time reporting

Your technology shouldn’t slow your team down. It should move as fast as they do.

Finish Strong. Plan Tomorrow.

The last guest has left. Now it’s time to prepare for tomorrow. Review sales.

Manage payroll. Track labor. Launch tomorrow’s marketing campaign. Reward loyal guests. Instead of spending hours reconciling systems, everything is already connected.

  • Payroll
  • Sales reporting
  • Marketing
  • Business Insights
  • Growth Planning

Square delivers a modern restaurant platform that’s intuitive for staff, simple to manage, and flexible enough to grow alongside your business.

Talk to a Square Specialist

Technology That Works As Hard As You Do

Square delivers a modern restaurant platform that’s intuitive for staff, simple to manage, and flexible enough to grow alongside your business.

Built for Hospitality

Designed around the way restaurants operate.

Native Payroll & Scheduling

Manage your team without relying on additional software.

Faster Service

Keep orders flowing accurately from front-of-house to back-of-house.

Team Management

Scheduling, time tracking, and payroll tools designed to simplify labor management.

Online Ordering

Meet guests wherever they choose to order.

Loyalty & Marketing

Turn first-time guests into regulars.

Real-Time Reporting

Know what’s happening in your restaurant wherever you are.

Transparent Pricing

Know what you’re paying with straightforward pricing and no long-term contracts.

Technology that Grows

From one location to many, Square grows with your restaurant.

Great technology deserves great implementation.

Every restaurant operates differently.

Menus. Modifiers. Kitchen workflow. Printers. Payment devices. Employee permissions. Reporting. North Country configures Square around the way your restaurant operates—not the other way around.

From planning and menu setup through staff training and go-live, our team works alongside yours to create a smooth transition with minimal disruption.

Designed for restaurants like yours.

  • Quick Service
  • Fast Casual
  • Full Service
  • Bars & Taverns
  • Breweries
  • Country Clubs
  • Food Trucks

Frequently Asked Questions

Will switching disrupt my restaurant?

Our implementation process minimizes downtime through planning, testing and training.

Most teams become productive quickly thanks to Square’s intuitive interface.

Yes. Square’s seat naming functionality makes it easy to manage large groups, split checks accurately, and simplify service for both servers and guests.

Yes. Square supports single locations and growing multi-unit operations.

Every restaurant is different, but North Country follows a proven implementation process that minimizes disruption while preparing your team for a successful launch.

Absolutely.

From menu imports and modifiers to employee permissions and workflows, our team helps configure Square around your restaurant.

Yes. We provide onboarding, training and ongoing support.

Our relationship doesn’t end after installation.

North Country continues to provide training, support, and guidance as your restaurant grows.

Ready for Your Next Shift?

Whether you’re opening a new restaurant, replacing an aging POS, or planning for growth, North Country helps restaurants implement technology with confidence.

Let’s talk about your restaurant and build a solution that supports every shift.

Talk to a Square Specialist

Jeff Zimmerman
Director of Grocery Sales

As NCBP’s Director of Sales, Jeff focuses on building relationships with our Grocery/Retail customers, partners, and associates. He holds a deep belief that personal connections are an integral part of everyone’s success in business.

Jeff began his career in wholesaler management and as a general manager of an independent grocery chain. His retail expertise helped him quickly achieve sales success and grow our business at NCBP, and he now leads the continued success of our entire sales organization.

Kirk Benson
Director of Hospitality Sales

With 20 years of food and beverage technology experience, Kirk helps our customers deliver excellent hospitality and dining experiences while optimizing their business operations and financial performance.

Kirk leads the NCBP Hospitality sales team and builds relationships with partners to bring new technology solutions to hospitality and hotel industry clients across the U.S. He is a devoted supporter of the local restaurant and craft beverage scene, and he actively participates in industry groups and events.

Monica Laurent
Director of People and Culture

Monica joined NCBP in 2020 with over twenty years of leadership experience and is deeply committed to the associate experience. She is refining the company’s talent strategy with an emphasis on engagement, inclusion, and leadership development. Monica has earned her SPHR and SHRM-SCP certifications, is an active member of several HR associations, and volunteers for Twin Cities R!SE.

Matthew Swanson
Vice President of Operations

As a technology leader, Matt helps our associates, and our clients tackle their toughest business challenges. Matt has held several roles at NCBP and has focused on numerous process improvement, operational excellence, cybersecurity, and strategic technology initiatives.

Matt’s approach to leadership strives to balance a tenacious focus on results against making sure associates and their families are well-cared for. He is passionate about his family, and endeavors to build a team that allows his associates the space to achieve results while also achieving their desired work-life balance and personal objectives.

Before joining NCBP in 2008, Matt worked with MICROS Systems with their Leisure and Entertainment team. He holds multiple technical, project management, and process improvements certifications and advanced degrees focused on helping him build successful teams and drive results.

Over his career, Matt has worked with some of the largest operators in the industry and around the world, is passionate about helping them design and implement technology solutions that help achieve their goals, and has presented at multiple conferences and seminars on related topics. Matt also serves on the boards of directors of multiple industry and community organizations, and volunteers actively in the community.

Mark Olson
Board Member

Mark is a seasoned executive with extensive experience in technology and automation industries, most notably for his impactful leadership as President (1988-2014) and later President & CEO at APG Cash Drawer, LLC until his retirement. His multifaceted career demonstrates both technical expertise and strategic vision, leaving a lasting impact on the companies he has served and the industries he has influenced. Mark has brought his valuable insights to North Country as a board member since 2010.

Chelsey Paulson
Board Member

As a Culture Strategist & Business Growth Guide at Keystone Group International, Chelsey previously led North Country’s HR Team and has remained a dedicated Board member and ESOP Trustee. With experience chairing two boards and active participation on three, Chelsey brings her passion for creating lasting business impact through Strategic Foundation and Growth Strategy, Culture Evolution, Leadership Academies, and Executive Coaching. Her superpower of positive energy and commitment to continuous learning helps push North Country to break through growth ceilings and reach new heights.

Bruce Mann
Board Member

With over 45 years of management experience in the POS and Transaction Processing industries, Bruce brings exceptional expertise in operations, HR, product development, exporting, importing, multi-level distribution of hardware and software, marketing, business development, electronic payments, M&A, loyalty programs, integrated electronic payments, and integrated coupon programs. As one of the original Retail Solution Provider Association vendor BOD members, Bruce has been a frequent contributor to industry publications and presenter at industry events, in addition to serving on several NPO Boards.

Jim Freed
CEO and President

Driven by hands-on experience with technologies and his dedication to the people who use them, Jim cultivates a vision, organization, and work environment to enable our associates and customers to succeed and thrive.

Jim served in several key technology, service, support, and operational roles before becoming CEO and President of NCBP. He is a member of multiple partner advisory boards and enjoys fostering relationships, sharing best practices, and staying on top of industry trends.

Jandi Ketelsen
Sr. Director, Financial Services and Administration

During her more than 25 years at North Country, Jandi has worked across every facet of the organization’s accounting and financial systems, advancing to her current role as Vice President of Finance & Administration. 
 
An employee owner, she drives process improvement, strategic planning, strong partnerships, and associate development. Jandi’s business acumen includes leading cash flow, budgeting, inventory management, business operations, and North Country’s ESOPs. She is most proud of the team she has built and is especially passionate about the ESOP—where everyone has a stake in the outcome—and the culture it creates.