Need Help? Remote Support

Privacy Notice

Privacy Policy

North Country Business Products, Inc.
Effective Date: August 1, 2026

1. Introduction

North Country Business Products, Inc. (“North Country,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

  • Visit gonorthcountry.com, ncbpinc.com, or any of our other websites.
  • Communicate with us by telephone, email, text message, website form, or another method.
  • Request information, products, services, support, or an account.
  • Purchase or use our products or services.
  • Apply for employment with us.
  • Otherwise interact with North Country.

This Privacy Policy applies to individuals throughout the United States and, where applicable, individuals in other countries. The rights available to you depend on your place of residence and applicable law.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact information – including your name, business name, job title, email address, telephone number, mailing address, billing address, and service location.
  • Account and customer information – including account credentials, customer numbers, communication preferences, service history, support requests, installation information, and information associated with your organization’s relationship with us.
  • Transaction and payment information – including products or services requested or purchased, invoices, payment status, billing information, transaction details, refunds, chargebacks, and related records. Payment card and banking information may be submitted directly to a payment processor rather than stored by North Country.
  • Communications – including emails, telephone calls, text messages, website form submissions, service communications, survey responses, and other correspondence.
  • Website and device information – including IP address, browser type, device type, operating system, referring website, pages viewed, links selected, access dates and times, and other website interaction information.
  • Cookie and consent information – including cookie identifiers, consent selections, consent timestamps, and information needed to record and honor your privacy preferences.
  • Business contact information from other sources – including information obtained from your employer, referrals, business partners, publicly available business sources, or organizations with which you are affiliated.
  • Employment applicant information – including contact information, employment history, education, qualifications, references, and other information submitted during the application process.
  • Other information you voluntarily provide.

We ask that you not provide sensitive personal information unless it is reasonably necessary for a specific product, service, transaction, employment application, or request.

3. Sources of Personal Information

We may collect personal information:

  • Directly from you.
  • From your employer or organization.
  • Automatically through our website and related technologies.
  • From service providers and business partners that assist with our operations.
  • From referrals and publicly available business sources.

4. How We Use Personal Information

We may use personal information to:

  • Provide, configure, install, maintain, support, and improve our products and services.
  • Respond to inquiries, service requests, and support matters.
  • Manage customer accounts and business relationships.
  • Process transactions, invoices, payments, refunds, and contractual obligations.
  • Communicate about orders, installations, appointments, service activities, security matters, account issues, and other operational information.
  • Send marketing communications where permitted by law and consistent with your preferences.
  • Operate, secure, analyze, and improve our website, systems, services, and business processes.
  • Authenticate users and control access to accounts and systems.
  • Detect and prevent fraud, unauthorized access, misuse, security incidents, and unlawful activity.
  • Maintain records, conduct audits, measure performance, and enforce our contracts and policies.
  • Recruit and evaluate employment applicants.
  • Comply with legal, regulatory, tax, accounting, reporting, and contractual obligations.
  • Establish, exercise, or defend legal claims.
  • Evaluate or complete a merger, acquisition, financing, restructuring, sale, or other business transaction.

Where required by applicable law, we process personal information based on your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests.

5. Cookies and Consent Management

Our website uses cookies and similar technologies to operate the website, remember preferences, measure website activity, improve performance, protect against misuse, and support marketing activities.

These technologies may include:

  • Strictly necessary technologies – required for website operation, security, consent management, and essential functions.
  • Functional technologies – used to remember settings and provide enhanced website functionality.
  • Analytics technologies – used to understand website traffic, activity, and performance.
  • Advertising technologies – used, where enabled, to measure campaigns or provide advertising based on interests or activity.

We use Usercentrics as our consent management platform. Usercentrics records and communicates your cookie and tracking preferences and helps control nonessential technologies based on your selections and applicable law.

The Usercentrics consent interface identifies the individual website technologies and providers currently in use, their purposes, the information they may process, applicable retention periods, and other available details.

Website-based analytics, advertising, social media, security, and similar providers disclosed through Usercentrics are not separately repeated in this Privacy Policy.

You may use the cookie banner or the Cookie Settings link on our website to:

  • Accept nonessential technologies.
  • Reject nonessential technologies.
  • Select individual categories or providers.
  • Change or withdraw previous selections.

Your preferences may be specific to the browser and device you use.

Where required by applicable law, we recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control. A recognized signal may apply only to the browser or device from which it is sent.

Disabling certain technologies may affect website functionality. Strictly necessary technologies cannot be disabled through the consent tool because they are required to operate the website, maintain security, or preserve your privacy selections.

6. Mobile Information, Text Messaging, and Communications Services
This section distinguishes between:

  • Messages sent directly by North Country for North Country’s own business purposes.
  • Communications transmitted through communications services that North Country provides or supports for its business customers.

6.1 Messages Sent Directly by North Country
North Country may send SMS, MMS, telephone, or other electronic communications concerning:

  • Installation or appointment information.
  • Service and support matters.
  • Account and transaction notifications.
  • Security or operational notices.
  • Responses to communications you initiate.
  • Marketing or promotional communications where you have provided the consent required by applicable law.

Where consent is required, your consent applies only to communications from North Country for the purposes disclosed when consent was requested.

Consent to receive marketing text messages is not a condition of purchasing any property, goods, or services.

Message frequency varies based on your relationship with North Country and the applicable messaging program. Message and data rates may apply.

6.2 Opt-Out and Assistance for North Country Messages
You may revoke your consent and stop North Country text messages at any time by replying STOP or by using another reasonable method communicated to you.

North Country may send one nonmarketing message confirming that your opt-out request was processed.

Where supported, you may reply HELP for assistance. You may also contact North Country using the information in the Contact Us section below.

North Country will honor valid opt-out and consent-revocation requests as required by applicable law.

An opt-out from marketing communications does not prevent North Country from sending individual communications that:

  • You specifically request.
  • Respond to a communication you initiate.
  • Are necessary to complete a requested transaction or provide requested support.
  • Are otherwise legally permitted without marketing consent.

6.3 Required Mobile Information Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. 

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6.4 Communications Services Used by North Country Customers
North Country may provide or support communications services that allow its business customers and their authorized users to send or receive telephone calls, text messages, multimedia messages, emails, or other communications.

When a North Country customer uses those services to communicate with another person:

  • The customer determines the purpose, recipients, timing, and content of the communication.
  • The customer is responsible for obtaining any consent required to send the communication.
  • The customer is responsible for honoring applicable opt-out and do-not-contact requests.
  • The customer is responsible for complying with applicable telecommunications, privacy, marketing, consumer-protection, recording, and communications laws.
  • The customer is responsible for its users’ access to and use of the communications services.
  • The customer’s own privacy notices and communications policies govern its relationship with the individuals it contacts.

North Country does not determine the content or recipients of customer-originated communications and does not obtain consent on a customer’s behalf unless North Country expressly agrees in writing to provide that service.

North Country and its communications infrastructure providers may process customer communications and associated information only as necessary to:

  • Transmit, route, deliver, and receive communications.
  • Provide telephone numbers, voicemail, call routing, messaging, and related functionality.
  • Maintain, secure, monitor, and troubleshoot the communications services.
  • Detect and prevent spam, fraud, abuse, unauthorized access, or unlawful activity.
  • Maintain legally required service and transaction records.
  • Respond to lawful government, regulatory, judicial, or emergency requests.
  • Comply with applicable telecommunications and network obligations.

Individuals receiving a communication from a North Country customer should direct consent, content, opt-out, or privacy requests to the customer that initiated the communication. North Country may assist the customer or process a request where required by law or reasonably necessary to operate the communications service.

6.5 Communications Data
In connection with communications services, North Country or its service providers may process information such as:

  • Names and business contact information.
  • Telephone numbers and email addresses.
  • Message content and attachments.
  • Call or message dates, times, duration, routing, and delivery status.
  • Voicemail and call-recording content where enabled by the customer.
  • Consent, suppression, and opt-out records supplied by the customer.
  • Device, network, diagnostic, security, and fraud-prevention information.
  • Information regarding communications services purchased or used.

Certain telecommunications information may be subject to additional protections under applicable communications and customer proprietary network information requirements.

6.6 Delivery and Service Limitations
Delivery of calls, text messages, emails, and other communications depends on third-party networks, carriers, recipient systems, internet connectivity, device configuration, and other factors outside North Country’s control. Delivery is not guaranteed.

Customers and users are responsible for providing accurate contact information and promptly updating telephone numbers, email addresses, user assignments, emergency-service locations, and other service information when changes occur.

7. How We Disclose Personal Information

We may disclose personal information to:

  • Service providers that process information on our behalf.
  • Payment processors and financial service providers.
  • Customer relationship management, service management, and support platform providers.
  • Email, telephone, and messaging service providers.
  • Website hosting, information technology, cloud storage, cybersecurity, and data backup providers.
  • Professional advisers, including attorneys, accountants, auditors, insurers, and consultants.
  • Business and technology partners when necessary to provide a product, integration, installation, support service, or transaction requested by you or your organization.
  • Your employer, organization, or its authorized representatives when you interact with us on its behalf.
  • Government agencies, regulators, courts, law enforcement, and other authorized parties when disclosure is required or permitted by law.
  • Parties involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction.
  • Other recipients at your direction or with your consent.

We require service providers that process personal information on our behalf to protect the information and use it only for authorized purposes, subject to applicable law and contractual requirements.

8. Material Data Processors

We use third-party processors to support our business operations. Depending on your relationship with North Country and the services involved, these processors may receive or process personal information.

8.1 Payment Processing

We may use the following payment processors and payment technology providers:

  • Stripe
  • Authorize.net
  • Sage Payments
  • Nodus Merchant Services
  • Square
  • Shift4

These providers may receive or process information such as:

  • Customer and business contact information.
  • Billing and service addresses.
  • Payment card or banking information.
  • Transaction amounts and transaction details.
  • Payment status, refunds, and chargebacks.
  • Device, fraud-prevention, and transaction-authentication information.

Payment information submitted through a processor is also governed by that processor’s applicable privacy and security terms.

8.2 Customer Relationship, Service Management, and Business Communications

We may use the following providers to manage customer relationships, service activities, support requests, and business communications:

  • HubSpot
  • ConnectWise
  • Mailchimp

Depending on the service used, these providers may process information such as:

  • Names and business contact information.
  • Customer account information.
  • Communication history.
  • Sales and service activity.
  • Support requests.
  • Communication preferences.
  • Email engagement and delivery information.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication.

8.3 Messaging, Email Delivery, and Communications Infrastructure

We may use the following providers to deliver and manage email, telephone, text messaging, and related communications:

  • Twilio
  • Twilio SendGrid
  • CoreDial

Depending on the service used, these providers may process information such as:

  • Names and business contact information.
  • Email addresses and telephone numbers.
  • Message content and communication history.
  • Message delivery, status, routing, and engagement information.
  • SMS consent and opt-out records.
  • Call records and telecommunications service information.
  • Device, network, and fraud-prevention information.

These providers process information on our behalf to:

  • Transmit communications.
  • Maintain communications systems.
  • Document and manage consent.
  • Process opt-out requests.
  • Troubleshoot delivery issues.
  • Prevent fraud, abuse, or unauthorized use.
  • Provide related customer support.

Mobile telephone numbers, SMS consent records, and SMS opt-in information are not provided to these processors for their own marketing or promotional purposes.

8.4 Consent Management

We use Usercentrics to manage website consent and privacy preferences.

Usercentrics may process information necessary to document and honor your selections, including:

  • Consent status.
  • Consent date and time.
  • Consent identifiers.
  • Browser or device information associated with the consent record.
  • Geographic information used to determine which consent experience applies.

Other website-based providers that use cookies, pixels, tags, scripts, or similar technologies are identified within the Usercentrics consent interface and are not separately repeated in this Privacy Policy.

8.5 Changes to Processors

Our service providers may change as our business systems and services evolve.

We may update this section when we add, remove, or replace a material processor. Website technology and cookie-provider changes may be reflected directly within the Usercentrics consent interface.

9. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for monetary payment.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising, analytics, or tracking activities.

Where these activities are subject to an opt-out right, you may exercise that right through:

  • Our Usercentrics cookie settings tool.
  • A qualifying browser-based opt-out preference signal.
  • The contact methods listed in this Privacy Policy.

We do not knowingly sell or share personal information belonging to individuals under the age at which affirmative authorization is required by applicable law.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide products, services, and support.
  • Maintain customer, business, and transaction records.
  • Meet contractual, legal, tax, accounting, insurance, and regulatory obligations.
  • Resolve disputes and enforce agreements.
  • Maintain security, prevent fraud, and protect legal rights.

Retention periods vary based on:

  • The type and sensitivity of the information.
  • The nature and duration of our relationship with you or your organization.
  • Operational requirements.
  • Contractual commitments.
  • Applicable statutes of limitation.
  • Legal and regulatory requirements.

When personal information is no longer required, we may delete, anonymize, aggregate, or securely dispose of it.

11. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission, electronic storage system, or security measure is completely secure. We therefore cannot guarantee absolute security.

12. International Data Transfers

North Country is based in the United States.

Personal information may be processed or stored in the United States or other countries where North Country or its service providers operate.

Data-protection laws in those countries may differ from those in your place of residence.

Where required by applicable law, we use appropriate contractual, organizational, or legal safeguards for international transfers of personal information.

13. Privacy Rights

Depending on your residence and applicable law, you may have the right to:

  • Confirm whether we process your personal information.
  • Access personal information we maintain about you.
  • Receive information about the categories, sources, purposes, and recipients of personal information.
  • Correct inaccurate personal information.
  • Delete personal information, subject to applicable exceptions.
  • Obtain a portable copy of certain personal information.
  • Opt out of the sale or sharing of personal information.
  • Opt out of targeted advertising.
  • Opt out of certain profiling or automated decisions producing legal or similarly significant effects.
  • Limit or withdraw consent for certain uses of sensitive personal information.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Appeal a decision concerning a privacy request.
  • Receive equal service and not be unlawfully discriminated against for exercising a privacy right.
  • Submit a complaint to an applicable privacy or data-protection authority.

These rights are not absolute. A right may not apply to you, or we may deny or limit a request, where permitted by applicable law.

13.1 Submitting a Privacy Request

You may submit a privacy request using one of the following methods:

Email: privacy@ncbpinc.com

Telephone: (218) 751-4140

Mail:

North Country Business Products, Inc.
PO Box 910
Bemidji, MN 56601
United States

Please describe your request and provide enough information for us to identify the relevant records.

We may request additional information to reasonably verify your identity and protect against fraudulent or unauthorized requests.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may contact you directly to verify the request.

We will respond within the period required by applicable law.

13.2 Appeals

Where an appeal right applies, you may appeal our decision by emailing privacy@ncbpinc.com.

Your appeal should identify:

  • Your original request.
  • The approximate date it was submitted.
  • Our response or decision.
  • The reason you believe the decision should be reconsidered.

13.3 California Residents

During the preceding 12 months, we may have collected the categories of personal information described in Section 2, used them for the purposes described in Section 4, and disclosed them to the categories of recipients described in Sections 7 and 8.

California residents may have rights to:

  • Know and access personal information.
  • Correct inaccurate personal information.
  • Delete personal information.
  • Opt out of sale or sharing.
  • Limit certain uses or disclosures of sensitive personal information.
  • Receive nondiscriminatory treatment.

You may use our Usercentrics cookie settings tool to opt out of website-based activities that may constitute selling, sharing, or targeted advertising under applicable law.

We also process qualifying browser-based opt-out preference signals as described in Section 5.

13.4 Residents of Other U.S. States

Residents of other states with applicable comprehensive privacy laws may have some or all of the rights described in this section.

The scope of those rights, available exceptions, verification requirements, response periods, and appeal procedures depend on the law applicable to the individual making the request.

13.5 European Economic Area, United Kingdom, and Switzerland

Where applicable data-protection law applies, you may have rights to:

  • Access personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion.
  • Restrict processing.
  • Receive portable information.
  • Object to certain processing.
  • Withdraw consent.
  • Submit a complaint to your local supervisory authority.

Withdrawing consent does not affect processing that occurred before consent was withdrawn.

14. Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without legally required authorization.

If you believe a child has provided personal information to us inappropriately, contact us so that we can review and address the matter.

15. Employment and Applicant Information

If you apply for employment with North Country, we may collect information such as:

  • Contact information.
  • Employment history.
  • Education and professional qualifications.
  • Application materials.
  • References.
  • Information obtained during interviews.
  • Information obtained through legally permitted screening processes.

We use applicant information to evaluate candidates, communicate about employment opportunities, conduct authorized screening, maintain hiring records, and comply with legal obligations.

16. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Their privacy practices are governed by their own policies. North Country is not responsible for the privacy, security, content, or practices of third-party websites or services.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, processors, or legal obligations.

When we update the Privacy Policy, we will revise the effective date at the top of the page.

We may provide additional notice when required by applicable law.

18. Contact Us

Questions about this Privacy Policy or our privacy practices may be directed to:

North Country Business Products, Inc.
PO Box 910
Bemidji, MN 56601
United States

Email: privacy@ncbpinc.com
Telephone: (218) 751-4140

Jeff Zimmerman
Director of Grocery Sales

As NCBP’s Director of Sales, Jeff focuses on building relationships with our Grocery/Retail customers, partners, and associates. He holds a deep belief that personal connections are an integral part of everyone’s success in business.

Jeff began his career in wholesaler management and as a general manager of an independent grocery chain. His retail expertise helped him quickly achieve sales success and grow our business at NCBP, and he now leads the continued success of our entire sales organization.

Kirk Benson
Director of Hospitality Sales

With 20 years of food and beverage technology experience, Kirk helps our customers deliver excellent hospitality and dining experiences while optimizing their business operations and financial performance.

Kirk leads the NCBP Hospitality sales team and builds relationships with partners to bring new technology solutions to hospitality and hotel industry clients across the U.S. He is a devoted supporter of the local restaurant and craft beverage scene, and he actively participates in industry groups and events.

Monica Laurent
Director of People and Culture

Monica joined NCBP in 2020 with over twenty years of leadership experience and is deeply committed to the associate experience. She is refining the company’s talent strategy with an emphasis on engagement, inclusion, and leadership development. Monica has earned her SPHR and SHRM-SCP certifications, is an active member of several HR associations, and volunteers for Twin Cities R!SE.

Matthew Swanson
Vice President of Operations

As a technology leader, Matt helps our associates, and our clients tackle their toughest business challenges. Matt has held several roles at NCBP and has focused on numerous process improvement, operational excellence, cybersecurity, and strategic technology initiatives.

Matt’s approach to leadership strives to balance a tenacious focus on results against making sure associates and their families are well-cared for. He is passionate about his family, and endeavors to build a team that allows his associates the space to achieve results while also achieving their desired work-life balance and personal objectives.

Before joining NCBP in 2008, Matt worked with MICROS Systems with their Leisure and Entertainment team. He holds multiple technical, project management, and process improvements certifications and advanced degrees focused on helping him build successful teams and drive results.

Over his career, Matt has worked with some of the largest operators in the industry and around the world, is passionate about helping them design and implement technology solutions that help achieve their goals, and has presented at multiple conferences and seminars on related topics. Matt also serves on the boards of directors of multiple industry and community organizations, and volunteers actively in the community.

Mark Olson
Board Member

Mark is a seasoned executive with extensive experience in technology and automation industries, most notably for his impactful leadership as President (1988-2014) and later President & CEO at APG Cash Drawer, LLC until his retirement. His multifaceted career demonstrates both technical expertise and strategic vision, leaving a lasting impact on the companies he has served and the industries he has influenced. Mark has brought his valuable insights to North Country as a board member since 2010.

Chelsey Paulson
Board Member

As a Culture Strategist & Business Growth Guide at Keystone Group International, Chelsey previously led North Country’s HR Team and has remained a dedicated Board member and ESOP Trustee. With experience chairing two boards and active participation on three, Chelsey brings her passion for creating lasting business impact through Strategic Foundation and Growth Strategy, Culture Evolution, Leadership Academies, and Executive Coaching. Her superpower of positive energy and commitment to continuous learning helps push North Country to break through growth ceilings and reach new heights.

Bruce Mann
Board Member

With over 45 years of management experience in the POS and Transaction Processing industries, Bruce brings exceptional expertise in operations, HR, product development, exporting, importing, multi-level distribution of hardware and software, marketing, business development, electronic payments, M&A, loyalty programs, integrated electronic payments, and integrated coupon programs. As one of the original Retail Solution Provider Association vendor BOD members, Bruce has been a frequent contributor to industry publications and presenter at industry events, in addition to serving on several NPO Boards.

Jim Freed
CEO and President

Driven by hands-on experience with technologies and his dedication to the people who use them, Jim cultivates a vision, organization, and work environment to enable our associates and customers to succeed and thrive.

Jim served in several key technology, service, support, and operational roles before becoming CEO and President of NCBP. He is a member of multiple partner advisory boards and enjoys fostering relationships, sharing best practices, and staying on top of industry trends.

Jandi Ketelsen
Sr. Director, Financial Services and Administration

During her more than 25 years at North Country, Jandi has worked across every facet of the organization’s accounting and financial systems, advancing to her current role as Vice President of Finance & Administration. 
 
An employee owner, she drives process improvement, strategic planning, strong partnerships, and associate development. Jandi’s business acumen includes leading cash flow, budgeting, inventory management, business operations, and North Country’s ESOPs. She is most proud of the team she has built and is especially passionate about the ESOP—where everyone has a stake in the outcome—and the culture it creates.