Managed IT

Transformative IT Solutions with a Personal Stake in Your Success

North Country brings the power of 100% employee ownership to every client relationship, delivering technology solutions backed by genuine commitment and accountability. From flexible managed services to full-spectrum IT support, we simplify tech management so you can focus on growing your business.
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Industry Overview

Your Technology Partner for Growth and Innovation

Our Managed IT services represent a new frontier for North Country, rounding out our total solution approach for existing clients while edit expanding our reach to partner with businesses across diverse industries.

The North Country Difference

North Country is a technology partner committed to delivering personalized, results-driven solutions with a stake in your success. From flexible IT services to full-scale technology orchestration, we simplify complexity and align technology with your business goals.

When you work with North Country, you’re not just another account—you’re partnering with professionals who have a personal stake in delivering exceptional service and results.

We understand that every business has unique technology needs. That’s why we offer flexible, à la carte options that meet you where you are in your technology journey.

While POS systems remain an important part of our heritage, we’ve evolved into a full-spectrum technology provider. Our curated Managed IT solutions address the complete technology needs of today’s SMB organizations, from network infrastructure to cybersecurity and business continuity.

We don’t just sell technology—we help you leverage it for operational efficiency and profitability. Our consultative approach focuses on understanding your business goals first, then recommending the right technologies to achieve them. We help you think beyond the hardware to realize the true business value of your IT investments.

Managing multiple technology vendors can be time-consuming and complex. We serve as your single point of contact, orchestrating all of your technology needs and ensuring everything works together seamlessly.

Benefits of Partnering with North Country for Managed Services

Simplified Vendor Management

Consolidate your technology partnerships with a single provider for WAN/LAN, collaboration tools, and support desk services—reducing complexity and improving accountability.

Comprehensive Management

Our fully managed and supported infrastructure solutions mean NCBP takes responsibility for updates, programming, availability, and uptime—allowing you to focus on your core business.

No More End-of-Life Headaches

 Say goodbye to end-of-life or end-of-support challenges. Our services keep your systems current and secure.

Predictable Costs

We enjoy close partnerships with the world’s leading hospitality solution providers, including Oracle, Shift4 and Appsuite, to bring you the best available and most cost-effective solutions.

Future-Ready Scalability

Easily scale your technology as your business needs evolve, ensuring your IT infrastructure supports your growth rather than constraining it.

Predictable Costs

Eliminate complex maintenance and support agreements in favor of simplified consumption and payment models that make budgeting easier.

Ready to Transform Your IT Experience?

Contact our team today to discuss how North Country’s Managed IT services can support your business goals and simplify your technology management.

Request an IT Consultation Today →
Looking for Something More? We Can Help.

If you’re seeking a unique solution not listed here, let’s talk. With our extensive partner network and technology expertise, we can curate custom solutions to address your specific business challenges. At North Country, we pride ourselves on finding the right technological answers—even for the most unique requirements.

  • Managed IT Services
  • IT Consulting
  • System Design
  • Deployment
  • Integration
  • 24/7 Support
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Jeff Zimmerman
Director of Grocery Sales

As NCBP’s Director of Sales, Jeff focuses on building relationships with our Grocery/Retail customers, partners, and associates. He holds a deep belief that personal connections are an integral part of everyone’s success in business.

Jeff began his career in wholesaler management and as a general manager of an independent grocery chain. His retail expertise helped him quickly achieve sales success and grow our business at NCBP, and he now leads the continued success of our entire sales organization.

Kirk Benson
Director of Hospitality Sales

With 20 years of food and beverage technology experience, Kirk helps our customers deliver excellent hospitality and dining experiences while optimizing their business operations and financial performance.

Kirk leads the NCBP Hospitality sales team and builds relationships with partners to bring new technology solutions to hospitality and hotel industry clients across the U.S. He is a devoted supporter of the local restaurant and craft beverage scene, and he actively participates in industry groups and events.

Monica Laurent
Director of People and Culture

Monica joined NCBP in 2020 with over twenty years of leadership experience and is deeply committed to the associate experience. She is refining the company’s talent strategy with an emphasis on engagement, inclusion, and leadership development. Monica has earned her SPHR and SHRM-SCP certifications, is an active member of several HR associations, and volunteers for Twin Cities R!SE.

Matthew Swanson
Vice President of Operations

As a technology leader, Matt helps our associates, and our clients tackle their toughest business challenges. Matt has held several roles at NCBP and has focused on numerous process improvement, operational excellence, cybersecurity, and strategic technology initiatives.

Matt’s approach to leadership strives to balance a tenacious focus on results against making sure associates and their families are well-cared for. He is passionate about his family, and endeavors to build a team that allows his associates the space to achieve results while also achieving their desired work-life balance and personal objectives.

Before joining NCBP in 2008, Matt worked with MICROS Systems with their Leisure and Entertainment team. He holds multiple technical, project management, and process improvements certifications and advanced degrees focused on helping him build successful teams and drive results.

Over his career, Matt has worked with some of the largest operators in the industry and around the world, is passionate about helping them design and implement technology solutions that help achieve their goals, and has presented at multiple conferences and seminars on related topics. Matt also serves on the boards of directors of multiple industry and community organizations, and volunteers actively in the community.

Mark Olson
Board Member

Mark is a seasoned executive with extensive experience in technology and automation industries, most notably for his impactful leadership as President (1988-2014) and later President & CEO at APG Cash Drawer, LLC until his retirement. His multifaceted career demonstrates both technical expertise and strategic vision, leaving a lasting impact on the companies he has served and the industries he has influenced. Mark has brought his valuable insights to North Country as a board member since 2010.

Chelsey Paulson
Board Member

As a Culture Strategist & Business Growth Guide at Keystone Group International, Chelsey previously led North Country’s HR Team and has remained a dedicated Board member and ESOP Trustee. With experience chairing two boards and active participation on three, Chelsey brings her passion for creating lasting business impact through Strategic Foundation and Growth Strategy, Culture Evolution, Leadership Academies, and Executive Coaching. Her superpower of positive energy and commitment to continuous learning helps push North Country to break through growth ceilings and reach new heights.

Bruce Mann
Board Member

With over 45 years of management experience in the POS and Transaction Processing industries, Bruce brings exceptional expertise in operations, HR, product development, exporting, importing, multi-level distribution of hardware and software, marketing, business development, electronic payments, M&A, loyalty programs, integrated electronic payments, and integrated coupon programs. As one of the original Retail Solution Provider Association vendor BOD members, Bruce has been a frequent contributor to industry publications and presenter at industry events, in addition to serving on several NPO Boards.

Jim Freed
CEO and President

Driven by hands-on experience with technologies and his dedication to the people who use them, Jim cultivates a vision, organization, and work environment to enable our associates and customers to succeed and thrive.

Jim served in several key technology, service, support, and operational roles before becoming CEO and President of NCBP. He is a member of multiple partner advisory boards and enjoys fostering relationships, sharing best practices, and staying on top of industry trends.

Jandi Ketelsen
Sr. Director, Financial Services and Administration

During her more than 25 years at North Country, Jandi has worked across every facet of the organization’s accounting and financial systems, advancing to her current role as Vice President of Finance & Administration. 
 
An employee owner, she drives process improvement, strategic planning, strong partnerships, and associate development. Jandi’s business acumen includes leading cash flow, budgeting, inventory management, business operations, and North Country’s ESOPs. She is most proud of the team she has built and is especially passionate about the ESOP—where everyone has a stake in the outcome—and the culture it creates.