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North Country Hospitality Support Services

Expert Support for Oracle Simphony, RES 3700 & e7

When technology issues impact operations, you need more than an answering service. You need experienced professionals who understand the systems, integrations, and operational realities behind every issue.

North Country provides expert support for Oracle Hospitality environments, helping restaurants, hotels, resorts, casinos, and multi-property organizations keep critical systems running. From Tier 1 support requests to complex Tier 3 troubleshooting, our team helps solve problems, coordinate vendors, and minimize operational disruption.

Whether you’re supporting existing systems, evaluating future platforms, managing complex integrations, or planning for growth, our team provides the expertise, guidance, and support needed to move forward successfully.

Support Regardless of Where You Purchased

Whether your software, hardware, or services were purchased from North Country or another provider, our team is ready to help.

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Support That Goes Beyond the Help Desk

When systems fail, integrations stop communicating, or operational issues arise, organizations can’t afford delays. North Country delivers hands-on support backed by decades of Oracle Hospitality experience.

Our team doesn’t simply answer tickets. We investigate issues, identify root causes, coordinate with third-party vendors, and drive problems toward resolution.

Because your team should be focused on guests, employees, and operations—not managing support providers.

Support at Every Level

Whether it’s a simple question or a complex multi-vendor issue, North Country provides the expertise needed to resolve problems efficiently.

Tier 1 Support
Fast response for day-to-day operational issues, user assistance, and common system concerns.
Tier 2 Support
Advanced troubleshooting, system analysis, configuration support, and operational issue resolution.
Tier 3 Support
Complex technical troubleshooting, root cause analysis, integration diagnostics, vendor escalation management, and advanced Oracle Hospitality expertise.

Our goal is simple:

Solve problems quickly and keep your operation running.

Specialized Oracle Hospitality Expertise

North Country supports Hospitality technologies organizations depend on every day:

  • Simphony
  • RES 3700
  • e7
  • Integrations
  • Enterprise Deployments
  • Multi-Property Environments

Integration: We support and troubleshoot:

  • Payment Platforms
  • PMS Systems
  • Loyalty Programs
  • Gift Card Providers
  • Online Ordering Platforms
  • Delivery Services
  • Gaming Systems
  • Kiosks
  • Third-party Hospitality Applications

One Partner for Complex Hospitality Environments

Today’s technology ecosystem is more connected than ever.

A single issue may involve:

  • POS Systems
  • Payment Providers
  • PMS Platforms
  • Loyalty Programs
  • Online Ordering Systems
  • Third-Party Integrations

When problems occur, determining where the issue originates can become a challenge.

North Country works directly with technology vendors and integration partners to identify points of failure, coordinate next steps, and help drive resolution.

Instead of managing multiple support providers, your team can focus on running the business.

Why Organizations Choose North Country

Deep Oracle Hospitality Experience

Decades of experience supporting Oracle MICROS platforms and Hospitality technology environments.

Support services available regardless of where your technology was purchased.

Accessible, knowledgeable professionals available when you need them most.

We understand how technology issues impact revenue, staff efficiency, and guest experiences.

Clear communication, accountability, and ownership throughout the support process.

An employee-owned culture focused on long-term client success.

Technology Helps Us Deliver Better Service. Our People Build the Partnership.

We invest in monitoring, automation, support tools, and internal processes that help us respond faster and improve client outcomes.

But the value we provide isn’t found in software. It’s found in the people behind it.

Our clients know they can reach knowledgeable Hospitality professionals who take ownership, communicate clearly, and remain focused on solving problems.

Technology helps us deliver better service.

Our people build the partnership.

Oracle Hospitality Support Services

North Country provides support services for:

  • Simphony POS

  • RES 3700 POS

  • e7 POS

  • Oracle Hospitality Integrations

  • Payment Integration

  • PMS Integration

  • Hospitality Technology

    Tier 1 • Tier 2 • Tier 3

  • Vendor Escalation Management

  • Hardware Support

  • Advanced Exchange Services

  • Hospitality Technology Troubleshooting

Our team supports Hospitality organizations across restaurants, hotels, resorts, casinos, entertainment venues, and multi-property enterprises.

Lost Oracle Hospitality Support? Looking for a Better Support Partner?

Whether you’re running Simphony, RES 3700, e7, or another Oracle Hospitality environment, North Country can help.

Our team provides expert support, advanced troubleshooting, vendor coordination, and operational guidance designed to keep your business running.

  • No call centers.
  • No generic help desk.

Just experienced Hospitality technology professionals focused on solving problems.

Let’s Talk About What’s Next

Schedule a Conversation
Partner with proven expertise.

We know you’re busy running your business and may not have the time or resources to manage technology on your own. That’s why North Country provides a complete portfolio of technology services, so you can rely on us to install and maintain the right solutions to meet your service needs and goals.

  • Managed IT Services
  • Technology Consulting
  • System Design
  • Deployment
  • Integration
  • 24/7 Support
Transform your Restaurant Technology Today

Jeff Zimmerman
Director of Grocery Sales

As NCBP’s Director of Sales, Jeff focuses on building relationships with our Grocery/Retail customers, partners, and associates. He holds a deep belief that personal connections are an integral part of everyone’s success in business.

Jeff began his career in wholesaler management and as a general manager of an independent grocery chain. His retail expertise helped him quickly achieve sales success and grow our business at NCBP, and he now leads the continued success of our entire sales organization.

Kirk Benson
Director of Hospitality Sales

With 20 years of food and beverage technology experience, Kirk helps our customers deliver excellent hospitality and dining experiences while optimizing their business operations and financial performance.

Kirk leads the NCBP Hospitality sales team and builds relationships with partners to bring new technology solutions to hospitality and hotel industry clients across the U.S. He is a devoted supporter of the local restaurant and craft beverage scene, and he actively participates in industry groups and events.

Monica Laurent
Director of People and Culture

Monica joined NCBP in 2020 with over twenty years of leadership experience and is deeply committed to the associate experience. She is refining the company’s talent strategy with an emphasis on engagement, inclusion, and leadership development. Monica has earned her SPHR and SHRM-SCP certifications, is an active member of several HR associations, and volunteers for Twin Cities R!SE.

Matthew Swanson
Vice President of Operations

As a technology leader, Matt helps our associates, and our clients tackle their toughest business challenges. Matt has held several roles at NCBP and has focused on numerous process improvement, operational excellence, cybersecurity, and strategic technology initiatives.

Matt’s approach to leadership strives to balance a tenacious focus on results against making sure associates and their families are well-cared for. He is passionate about his family, and endeavors to build a team that allows his associates the space to achieve results while also achieving their desired work-life balance and personal objectives.

Before joining NCBP in 2008, Matt worked with MICROS Systems with their Leisure and Entertainment team. He holds multiple technical, project management, and process improvements certifications and advanced degrees focused on helping him build successful teams and drive results.

Over his career, Matt has worked with some of the largest operators in the industry and around the world, is passionate about helping them design and implement technology solutions that help achieve their goals, and has presented at multiple conferences and seminars on related topics. Matt also serves on the boards of directors of multiple industry and community organizations, and volunteers actively in the community.

Mark Olson
Board Member

Mark is a seasoned executive with extensive experience in technology and automation industries, most notably for his impactful leadership as President (1988-2014) and later President & CEO at APG Cash Drawer, LLC until his retirement. His multifaceted career demonstrates both technical expertise and strategic vision, leaving a lasting impact on the companies he has served and the industries he has influenced. Mark has brought his valuable insights to North Country as a board member since 2010.

Chelsey Paulson
Board Member

As a Culture Strategist & Business Growth Guide at Keystone Group International, Chelsey previously led North Country’s HR Team and has remained a dedicated Board member and ESOP Trustee. With experience chairing two boards and active participation on three, Chelsey brings her passion for creating lasting business impact through Strategic Foundation and Growth Strategy, Culture Evolution, Leadership Academies, and Executive Coaching. Her superpower of positive energy and commitment to continuous learning helps push North Country to break through growth ceilings and reach new heights.

Bruce Mann
Board Member

With over 45 years of management experience in the POS and Transaction Processing industries, Bruce brings exceptional expertise in operations, HR, product development, exporting, importing, multi-level distribution of hardware and software, marketing, business development, electronic payments, M&A, loyalty programs, integrated electronic payments, and integrated coupon programs. As one of the original Retail Solution Provider Association vendor BOD members, Bruce has been a frequent contributor to industry publications and presenter at industry events, in addition to serving on several NPO Boards.

Jim Freed
CEO and President

Driven by hands-on experience with technologies and his dedication to the people who use them, Jim cultivates a vision, organization, and work environment to enable our associates and customers to succeed and thrive.

Jim served in several key technology, service, support, and operational roles before becoming CEO and President of NCBP. He is a member of multiple partner advisory boards and enjoys fostering relationships, sharing best practices, and staying on top of industry trends.

Jandi Ketelsen
Sr. Director, Financial Services and Administration

During her more than 25 years at North Country, Jandi has worked across every facet of the organization’s accounting and financial systems, advancing to her current role as Vice President of Finance & Administration. 
 
An employee owner, she drives process improvement, strategic planning, strong partnerships, and associate development. Jandi’s business acumen includes leading cash flow, budgeting, inventory management, business operations, and North Country’s ESOPs. She is most proud of the team she has built and is especially passionate about the ESOP—where everyone has a stake in the outcome—and the culture it creates.