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Hospitality & Tourism

Transforming Hospitality Operations, One Experience at a Time

Deliver superior service and hospitality with unprecedented speed and efficiency, all with the power of digital solutions and strategies from North Country

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Industry Overview

Adapting to the Evolving Hospitality Landscape

The hospitality industry is undergoing significant transformations, with guests seeking faster, more efficient, and convenient services. The demand for digital and self-service options, online ordering, and cashless payments is at an all-time high. North Country understands these shifts and is dedicated to helping hospitality businesses adapt swiftly to exceed guest expectations and streamline operations.
Why North Country

Solutions for the Changing World of Hospitality

Today’s hospitality landscape is defined by rapid technological advancement and shifting consumer behaviors. Guests arrive with elevated expectations for seamless interactions, personalized experiences, and instant gratification across every touchpoint. This digital-first mindset has fundamentally altered how successful hospitality businesses must operate, requiring agile adaptation to stay competitive and relevant.

At North Country, we specialize in bridging the gap between traditional hospitality excellence and modern technological capabilities. Our comprehensive approach combines strategic consultation with hands-on implementation, ensuring your business doesn’t just keep pace with industry evolution but leads it. We partner with you to identify opportunities, eliminate operational inefficiencies, and create memorable guest experiences that drive loyalty and revenue growth.

At North Country, we’re more than just a POS provider. We’re your complete hospitality technology partner, orchestrating all your tech needs under one roof.

Our consultative approach means we don’t just sell technology – we listen. We understand your unique challenges and recommend solutions that drive operational efficiency and profitability. Why? Because your success is our mission.

With thousands of client partnerships across the hospitality spectrum, we’ve seen what works. Our team brings these insights directly to your business, elevating your operation with proven strategies and solutions.

Our extensive knowledge in hospitality technology spans decades, from MICROS Oracle and Simphony to SkyTab from Shift4. This experience translates into smoother implementations and more reliable support for your business.

As an Employee Stock Ownership Plan (ESOP) company, every member of our team has a personal stake in your satisfaction. This translates to exceptional service and commitment you won’t find elsewhere.

Advantages of Partnering with North Country

Hospitality Technology Expertise

Our team brings decades of hospitality experience to the job every day, with a proven track record of helping hotels, resorts and event venues tackle their toughest business and service challenges.

Timely and Strategic Guidance

We stay ahead of the latest trends and developments in the hospitality industry, so we can give you the best strategic guidance and insights to how to use technology to your advantage.

Partners in Your Success

We’re not a transactional company. We recommend the smartest strategies, the most targeted technology investments, and provide all the services to help you leverage technology to drive growth and profitability.

Deep Vendor Relationships

We enjoy close partnerships with the world’s leading hospitality solution providers, including Oracle, Shift4 and Appsuite, to bring you the best available and most cost-effective solutions.

Single-Source Technology Provider

NCBP is a single-source provider for all your technology, service and support needs, including point of sale, payments, hardware and software, managed IT services and more.

We’re more than a POS reseller – we’re a complete technology partner invested in your success across any retail environment.

Transform your Restaurant Technology Today →

Restaurant Solutions

SkyTab Restaurant POS
Affordable, powerful, and designed for modern restaurant operations (Starting at $29.99/month! Learn More

Oracle Simphony POS
Enterprise-grade technology trusted by leading restaurant brands. Learn More

Hospitality & Gaming

Oracle Simphony for Hotels
Creating memorable dining experiences for hotel guests. Learn More

Oracle Simphony for Casinos
Integrated F&B solutions for gaming environments. Learn More

Payment Processing

Shift4 Payment Processing
Secure, streamlined payment solutions built for hospitality. Learn More

Tech Support

Managed IT Solutions
Custom technology support designed to elevate your guest service

Technology that serves you, while you serve your guests
Our managed IT solutions are specifically designed for hospitality environments, ensuring your technology works seamlessly so you can focus on creating exceptional guest experiences.

Comprehensive Coverage

24/7 monitoring and support for all your technology needs

Protecting your operation against the unexpected

Ensuring fast, reliable connectivity throughout your property

Specialized Solutions

Clear communication systems built for busy hospitality environments

Optimizing your business operations with Microsoft technologies

Protecting your business and customer data from emerging threats

Partner with proven expertise.

We know you’re busy running your business and may not have the time or resources to manage technology on your own. That’s why North Country provides a complete portfolio of technology services, so you can rely on us to install and maintain the right solutions to meet your service needs and goals.

  • Managed IT Services
  • Technology Consulting
  • System Design
  • Deployment
  • Integration
  • 24/7 Support
Transform your Restaurant Technology Today

Jeff Zimmerman
Director of Grocery Sales

As NCBP’s Director of Sales, Jeff focuses on building relationships with our Grocery/Retail customers, partners, and associates. He holds a deep belief that personal connections are an integral part of everyone’s success in business.

Jeff began his career in wholesaler management and as a general manager of an independent grocery chain. His retail expertise helped him quickly achieve sales success and grow our business at NCBP, and he now leads the continued success of our entire sales organization.

Kirk Benson
Director of Hospitality Sales

With 20 years of food and beverage technology experience, Kirk helps our customers deliver excellent hospitality and dining experiences while optimizing their business operations and financial performance.

Kirk leads the NCBP Hospitality sales team and builds relationships with partners to bring new technology solutions to hospitality and hotel industry clients across the U.S. He is a devoted supporter of the local restaurant and craft beverage scene, and he actively participates in industry groups and events.

Monica Laurent
Director of People and Culture

Monica joined NCBP in 2020 with over twenty years of leadership experience and is deeply committed to the associate experience. She is refining the company’s talent strategy with an emphasis on engagement, inclusion, and leadership development. Monica has earned her SPHR and SHRM-SCP certifications, is an active member of several HR associations, and volunteers for Twin Cities R!SE.

Matthew Swanson
Vice President of Operations

As a technology leader, Matt helps our associates, and our clients tackle their toughest business challenges. Matt has held several roles at NCBP and has focused on numerous process improvement, operational excellence, cybersecurity, and strategic technology initiatives.

Matt’s approach to leadership strives to balance a tenacious focus on results against making sure associates and their families are well-cared for. He is passionate about his family, and endeavors to build a team that allows his associates the space to achieve results while also achieving their desired work-life balance and personal objectives.

Before joining NCBP in 2008, Matt worked with MICROS Systems with their Leisure and Entertainment team. He holds multiple technical, project management, and process improvements certifications and advanced degrees focused on helping him build successful teams and drive results.

Over his career, Matt has worked with some of the largest operators in the industry and around the world, is passionate about helping them design and implement technology solutions that help achieve their goals, and has presented at multiple conferences and seminars on related topics. Matt also serves on the boards of directors of multiple industry and community organizations, and volunteers actively in the community.

Mark Olson
Board Member

Mark is a seasoned executive with extensive experience in technology and automation industries, most notably for his impactful leadership as President (1988-2014) and later President & CEO at APG Cash Drawer, LLC until his retirement. His multifaceted career demonstrates both technical expertise and strategic vision, leaving a lasting impact on the companies he has served and the industries he has influenced. Mark has brought his valuable insights to North Country as a board member since 2010.

Chelsey Paulson
Board Member

As a Culture Strategist & Business Growth Guide at Keystone Group International, Chelsey previously led North Country’s HR Team and has remained a dedicated Board member and ESOP Trustee. With experience chairing two boards and active participation on three, Chelsey brings her passion for creating lasting business impact through Strategic Foundation and Growth Strategy, Culture Evolution, Leadership Academies, and Executive Coaching. Her superpower of positive energy and commitment to continuous learning helps push North Country to break through growth ceilings and reach new heights.

Bruce Mann
Board Member

With over 45 years of management experience in the POS and Transaction Processing industries, Bruce brings exceptional expertise in operations, HR, product development, exporting, importing, multi-level distribution of hardware and software, marketing, business development, electronic payments, M&A, loyalty programs, integrated electronic payments, and integrated coupon programs. As one of the original Retail Solution Provider Association vendor BOD members, Bruce has been a frequent contributor to industry publications and presenter at industry events, in addition to serving on several NPO Boards.

Jim Freed
CEO and President

Driven by hands-on experience with technologies and his dedication to the people who use them, Jim cultivates a vision, organization, and work environment to enable our associates and customers to succeed and thrive.

Jim served in several key technology, service, support, and operational roles before becoming CEO and President of NCBP. He is a member of multiple partner advisory boards and enjoys fostering relationships, sharing best practices, and staying on top of industry trends.

Jandi Ketelsen
Sr. Director, Financial Services and Administration

During her more than 25 years at North Country, Jandi has worked across every facet of the organization’s accounting and financial systems, advancing to her current role as Vice President of Finance & Administration. 
 
An employee owner, she drives process improvement, strategic planning, strong partnerships, and associate development. Jandi’s business acumen includes leading cash flow, budgeting, inventory management, business operations, and North Country’s ESOPs. She is most proud of the team she has built and is especially passionate about the ESOP—where everyone has a stake in the outcome—and the culture it creates.