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Beyond Point of Sale. Beyond Expectations.

GROCERY & RETAIL

Point of sale solutions start with reliable hardware foundations. As a hardware-agnostic provider, we match you with the perfect equipment for your specific needs, budget, and existing infrastructure.

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As your dedicated
technology partner, we:

  • Take a consultative approach to understand your unique operational challenges
  • Provide end-to-end solutions spanning hardware, software, and Managed IT
  • Leverage our deep knowledge base (average team tenure: 7+ years)
  • Dedicate over 60% of our staff directly to client services
  • Bring the pride and accountability that comes with 100% employee ownership
Industry Overview

Navigating the Evolving Grocery Landscape

At North Country, we’re not just another technology vendor – we’re your strategic partner in grocery transformation. Since 1948, we’ve evolved alongside the grocery industry, building unmatched expertise that turns complex grocery operations into seamless customer experiences.
Grocery stores are at the heart of everything we do. Whether you’re operating a traditional supermarket, a grocery store with convenience offerings, a grocery retailer with fuel stations, a grocery chain with integrated hardware departments (including ACE Hardware affiliates), or a grocery operation with liquor sales – North Country delivers comprehensive solutions tailored to your specific grocery format.
We understand that today’s grocery retailers wear many hats. Your customers expect fresh produce alongside quick-grab convenience items, fuel rewards integrated with grocery loyalty programs, and hardware essentials available in the same shopping trip. Our grocery-focused technology seamlessly manages these diverse operational demands while maintaining the efficiency and compliance standards your business requires.
Our deep grocery industry expertise extends to standalone convenience stores, hardware retailers, and liquor stores – but grocery operations remain our specialty. From rapid checkout processing and integrated fuel management to specialized inventory tracking and compliant age verification, we bring grocery-first insights that enhance every aspect of your retail operation.

Advantages of Partnering with NORTH COUNTRY

Grocery and Retail Technology Expertise

With decades of experience and deep knowledge of the latest retail trends and innovations, we recommend the right technologies to help you grow your business.

Timely and Strategic Guidance

We provide strategic insights and proven technologies to help you adapt and thrive in a world of changing service channels, business conditions and consumer demands.

Partners in Your Success

We are committed to your success and recommend smart strategies and targeted investments to help you drive business and maximize your revenue and profitability.

Deep Vendor Relationships

Our company partners with the top grocery technology vendors in the industry to ensure you always get the best available and most cost-effective solutions.

Single-Source Technology Provider

NCBP is a single-source provider for all your technology, service and support needs, including point of sale, payments, hardware and software, managed IT services and more.

We’re more than a POS reseller – we’re a complete technology partner invested in your success across any retail environment.

Transform Your Retail Technology Today →
We Thrive Together

As a 100% employee-owned organization, we take pride in living our values and sharing in the success of our clients. When you partner with North Country, you gain more than a vendor – you join a team that’s personally invested in your success.

Our approach combines the personalized service of a local partner with the capabilities and resources of a national technology leader. We understand the unique challenges facing independent and regional grocers, and we deliver solutions that help you compete and thrive in today’s dynamic market.

Schedule a demo today!

Jeff Zimmerman
Director of Grocery Sales

As NCBP’s Director of Sales, Jeff focuses on building relationships with our Grocery/Retail customers, partners, and associates. He holds a deep belief that personal connections are an integral part of everyone’s success in business.

Jeff began his career in wholesaler management and as a general manager of an independent grocery chain. His retail expertise helped him quickly achieve sales success and grow our business at NCBP, and he now leads the continued success of our entire sales organization.

Kirk Benson
Director of Hospitality Sales

With 20 years of food and beverage technology experience, Kirk helps our customers deliver excellent hospitality and dining experiences while optimizing their business operations and financial performance.

Kirk leads the NCBP Hospitality sales team and builds relationships with partners to bring new technology solutions to hospitality and hotel industry clients across the U.S. He is a devoted supporter of the local restaurant and craft beverage scene, and he actively participates in industry groups and events.

Monica Laurent
Director of People and Culture

Monica joined NCBP in 2020 with over twenty years of leadership experience and is deeply committed to the associate experience. She is refining the company’s talent strategy with an emphasis on engagement, inclusion, and leadership development. Monica has earned her SPHR and SHRM-SCP certifications, is an active member of several HR associations, and volunteers for Twin Cities R!SE.

Matthew Swanson
Vice President of Operations

As a technology leader, Matt helps our associates, and our clients tackle their toughest business challenges. Matt has held several roles at NCBP and has focused on numerous process improvement, operational excellence, cybersecurity, and strategic technology initiatives.

Matt’s approach to leadership strives to balance a tenacious focus on results against making sure associates and their families are well-cared for. He is passionate about his family, and endeavors to build a team that allows his associates the space to achieve results while also achieving their desired work-life balance and personal objectives.

Before joining NCBP in 2008, Matt worked with MICROS Systems with their Leisure and Entertainment team. He holds multiple technical, project management, and process improvements certifications and advanced degrees focused on helping him build successful teams and drive results.

Over his career, Matt has worked with some of the largest operators in the industry and around the world, is passionate about helping them design and implement technology solutions that help achieve their goals, and has presented at multiple conferences and seminars on related topics. Matt also serves on the boards of directors of multiple industry and community organizations, and volunteers actively in the community.

Mark Olson
Board Member

Mark is a seasoned executive with extensive experience in technology and automation industries, most notably for his impactful leadership as President (1988-2014) and later President & CEO at APG Cash Drawer, LLC until his retirement. His multifaceted career demonstrates both technical expertise and strategic vision, leaving a lasting impact on the companies he has served and the industries he has influenced. Mark has brought his valuable insights to North Country as a board member since 2010.

Chelsey Paulson
Board Member

As a Culture Strategist & Business Growth Guide at Keystone Group International, Chelsey previously led North Country’s HR Team and has remained a dedicated Board member and ESOP Trustee. With experience chairing two boards and active participation on three, Chelsey brings her passion for creating lasting business impact through Strategic Foundation and Growth Strategy, Culture Evolution, Leadership Academies, and Executive Coaching. Her superpower of positive energy and commitment to continuous learning helps push North Country to break through growth ceilings and reach new heights.

Bruce Mann
Board Member

With over 45 years of management experience in the POS and Transaction Processing industries, Bruce brings exceptional expertise in operations, HR, product development, exporting, importing, multi-level distribution of hardware and software, marketing, business development, electronic payments, M&A, loyalty programs, integrated electronic payments, and integrated coupon programs. As one of the original Retail Solution Provider Association vendor BOD members, Bruce has been a frequent contributor to industry publications and presenter at industry events, in addition to serving on several NPO Boards.

Jim Freed
CEO and President

Driven by hands-on experience with technologies and his dedication to the people who use them, Jim cultivates a vision, organization, and work environment to enable our associates and customers to succeed and thrive.

Jim served in several key technology, service, support, and operational roles before becoming CEO and President of NCBP. He is a member of multiple partner advisory boards and enjoys fostering relationships, sharing best practices, and staying on top of industry trends.

Jandi Ketelsen
Sr. Director, Financial Services and Administration

During her more than 25 years at North Country, Jandi has worked across every facet of the organization’s accounting and financial systems, advancing to her current role as Vice President of Finance & Administration. 
 
An employee owner, she drives process improvement, strategic planning, strong partnerships, and associate development. Jandi’s business acumen includes leading cash flow, budgeting, inventory management, business operations, and North Country’s ESOPs. She is most proud of the team she has built and is especially passionate about the ESOP—where everyone has a stake in the outcome—and the culture it creates.