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Brink’s

Cash Management, Simplified. Powered by Brink’s. Delivered by North Country. You focus on serving customers and growing your business. We’ll help you take control of your cash – from the register to the bank – using Brink’s industry-leading cash solutions. The Brink’s Difference You focus on customers. Brink’s handles the rest. Brink’s cash solutions allow […]

Thriversa

Win $100. See What’s Next for Grocery. Complete the form below to enter to win a $100 Visa® gift card While you’re here, take 30 seconds to see how grocery retailers are simplifying operations with the right technology partner. Enter to Win! Why North Country Beyond Point of Sale. Beyond Expectations. Since 1948, North Country […]

Nickel Rounding

The writing’s on the wall—or should we say, the penny’s off the press. The U.S. Mint will eventually stop producing pennies, and when those little copper coins disappear from circulation (lost in couch cushions, buried in jars, or just worn out), cash transactions are going to need a new game plan. The Penny’s Final Roll: […]

Fincretive Gateway – Powered by PYXIS

Unlock new revenue & increase customer retention with the Fincretive Gateway Accept OTC & HBC Payments with Ease We’ve partnered with Fincretive* in order to empower independent grocers, ethnic markets, convenience stores, and other retailers to accept Medicare Advantage Healthy Benefits Cards (HBC) and Over-the-Counter (OTC) program payments—driving additional revenue, increasing customer retention, and leveling the playing […]

PYXIS

The PYXIS Advantage Unify, Secure, and Scale Your Business Data With PYXIS, your business data is securely integrated, linking every operational touchpoint effortlessly. At a Glance PYXIS liberates your business data from isolated systems, providing a single, secure platform that connects all your operational touchpoints. Built by point-of-sale technology experts, our solution: Eliminates disruptive update […]

Services & Support

The Heartbeat of Your Retail Business Your POS system is the central nervous system of your retail operations. North Country provides the expertise, resources, and commitment to keep it running at peak performance. With You at Every Step Implementation Excellence From teardown to buildout, configuration to testing, we ensure every detail is accounted for before […]

Self-Checkout

From Nice-to-Have to Necessity Today’s shoppers expect convenient checkout options. Our self-checkout solutions deliver the user experience they demand while optimizing your store operations and labor distribution. Benefits Beyond Speed Enhanced Customer Experience Provide shoppers with checkout options that fit their preferences and shopping styles Optimized Labor Management Balance staff more effectively across peak and […]

Hardware

The Right Tools for Your Unique Environment Point of sale solutions start with reliable hardware foundations. As a premier provides, we match you with the perfect equipment for your specific needs, budget, and existing infrastructure. Our comprehensive hardware ecosystem includes: Full-service grocery lanes and self-service options Enterprise-grade mobile computers and tablets Advanced scanning technology and […]

Software

Powerful Systems for Modern Retail Matching the right software to power your POS shouldn’t be overwhelming. Our expertise will guide you to the perfect solution with strategic recommendations that future-proof your business. As one of the largest LOC resellers and proud members of the LOC Partner Advisory Board, our service team has deep expertise with […]

Jeff Zimmerman
Director of Grocery Sales

As NCBP’s Director of Sales, Jeff focuses on building relationships with our Grocery/Retail customers, partners, and associates. He holds a deep belief that personal connections are an integral part of everyone’s success in business.

Jeff began his career in wholesaler management and as a general manager of an independent grocery chain. His retail expertise helped him quickly achieve sales success and grow our business at NCBP, and he now leads the continued success of our entire sales organization.

Kirk Benson
Director of Hospitality Sales

With 20 years of food and beverage technology experience, Kirk helps our customers deliver excellent hospitality and dining experiences while optimizing their business operations and financial performance.

Kirk leads the NCBP Hospitality sales team and builds relationships with partners to bring new technology solutions to hospitality and hotel industry clients across the U.S. He is a devoted supporter of the local restaurant and craft beverage scene, and he actively participates in industry groups and events.

Monica Laurent
Director of People and Culture

Monica joined NCBP in 2020 with over twenty years of leadership experience and is deeply committed to the associate experience. She is refining the company’s talent strategy with an emphasis on engagement, inclusion, and leadership development. Monica has earned her SPHR and SHRM-SCP certifications, is an active member of several HR associations, and volunteers for Twin Cities R!SE.

Matthew Swanson
Vice President of Operations

As a technology leader, Matt helps our associates, and our clients tackle their toughest business challenges. Matt has held several roles at NCBP and has focused on numerous process improvement, operational excellence, cybersecurity, and strategic technology initiatives.

Matt’s approach to leadership strives to balance a tenacious focus on results against making sure associates and their families are well-cared for. He is passionate about his family, and endeavors to build a team that allows his associates the space to achieve results while also achieving their desired work-life balance and personal objectives.

Before joining NCBP in 2008, Matt worked with MICROS Systems with their Leisure and Entertainment team. He holds multiple technical, project management, and process improvements certifications and advanced degrees focused on helping him build successful teams and drive results.

Over his career, Matt has worked with some of the largest operators in the industry and around the world, is passionate about helping them design and implement technology solutions that help achieve their goals, and has presented at multiple conferences and seminars on related topics. Matt also serves on the boards of directors of multiple industry and community organizations, and volunteers actively in the community.

Mark Olson
Board Member

Mark is a seasoned executive with extensive experience in technology and automation industries, most notably for his impactful leadership as President (1988-2014) and later President & CEO at APG Cash Drawer, LLC until his retirement. His multifaceted career demonstrates both technical expertise and strategic vision, leaving a lasting impact on the companies he has served and the industries he has influenced. Mark has brought his valuable insights to North Country as a board member since 2010.

Chelsey Paulson
Board Member

As a Culture Strategist & Business Growth Guide at Keystone Group International, Chelsey previously led North Country’s HR Team and has remained a dedicated Board member and ESOP Trustee. With experience chairing two boards and active participation on three, Chelsey brings her passion for creating lasting business impact through Strategic Foundation and Growth Strategy, Culture Evolution, Leadership Academies, and Executive Coaching. Her superpower of positive energy and commitment to continuous learning helps push North Country to break through growth ceilings and reach new heights.

Bruce Mann
Board Member

With over 45 years of management experience in the POS and Transaction Processing industries, Bruce brings exceptional expertise in operations, HR, product development, exporting, importing, multi-level distribution of hardware and software, marketing, business development, electronic payments, M&A, loyalty programs, integrated electronic payments, and integrated coupon programs. As one of the original Retail Solution Provider Association vendor BOD members, Bruce has been a frequent contributor to industry publications and presenter at industry events, in addition to serving on several NPO Boards.

Jim Freed
CEO and President

Driven by hands-on experience with technologies and his dedication to the people who use them, Jim cultivates a vision, organization, and work environment to enable our associates and customers to succeed and thrive.

Jim served in several key technology, service, support, and operational roles before becoming CEO and President of NCBP. He is a member of multiple partner advisory boards and enjoys fostering relationships, sharing best practices, and staying on top of industry trends.

Jandi Ketelsen
Sr. Director, Financial Services and Administration

During her more than 25 years at North Country, Jandi has worked across every facet of the organization’s accounting and financial systems, advancing to her current role as Vice President of Finance & Administration. 
 
An employee owner, she drives process improvement, strategic planning, strong partnerships, and associate development. Jandi’s business acumen includes leading cash flow, budgeting, inventory management, business operations, and North Country’s ESOPs. She is most proud of the team she has built and is especially passionate about the ESOP—where everyone has a stake in the outcome—and the culture it creates.